• Graduate
• Masters in Business Administration or any Post-graduation will be an advantage.
• Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar; with minimum 6 years of experience in the role of Quality at various levels. MBB training or certification would be an added advantage
• PMP or Prince2 or similar Project Management certification
• ISO 9001, COPC certifications / experience would be desirable

Skills

• Strong analytical skills
• Strong facilitation skills
• Customer facing and interaction abilities.
• Excellent interpersonal and communication skills
• Ability to conduct end to end process mapping and managing process improvement/process re-engineering
• Ability to manage portfolio of improvement/reengineering projects
• Ability to develop process frameworks
• Sound knowledge of tools/technologies in ITES and support functions
• Work experience as Quality consultants will be an added advantage.
• Ability to train and conduct workshops
• Willingness to work in shifts even such as 5.30PM to 2.30AM IST with negligible work from home opportunity (based on dynamic business needs)

Desired years of experience

• Around 8-15 years, with approx 3-6 years of BPO experience
• Candidates with stability preferred in terms of previous job changes
• Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation
• Work experience in MNCs or reputed organizations will be an added advantage.